YupMD is licensed to provide services to members in all 50 states and Washington, D.C. However, we are currently unable to serve individuals living outside of the United States, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands.

However, there are a few states where the selection of our offerings is limited due to telemedicine laws. The specific states and the treatments that are unavailable in those states are listed below:

California, Massachusetts, Rhode Island, and Vermont

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Our customer support team is dedicated to providing you with exceptional service. You can reach us via email at support@yupmd.com or by calling our toll-free number at (800) 123-4567. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. Whether you have questions about your account, need technical assistance, or require more information about our services, we're here to help.

To update your personal information, log in to your yupMD account and navigate to the "Account Settings" section. Here, you can modify your personal details such as your address, contact information, and health history. Keeping your information up-to-date ensures that our licensed healthcare providers have accurate data to deliver the best possible care. Rest assured, all your personal and medical information is protected with advanced security measures to maintain confidentiality.

Creating an account on yupMD is quick and easy. Simply click on the "Sign Up" button located at the top-right corner of our homepage. You'll be prompted to fill out a registration form with your personal details, including your name, email address, and a secure password. Once you've submitted the form, you'll receive a confirmation email to verify your account. By creating an account, you'll gain full access to our telemedicine services, personalized treatment plans, and seamless ordering of prescription medications.

If you've forgotten your password, don't worry—resetting it is straightforward. Go to the login page and click on the "Forgot Password" link. Enter the email address associated with your yupMD account, and we'll send you an email with instructions to reset your password. Follow the link in the email to create a new, secure password. If you encounter any issues during this process, our customer support team is available to assist you.

Absolutely. All medical providers associated with yupMD are fully licensed, certified, and experienced in their respective fields. They are committed to delivering high-quality, evidence-based medical care. We rigorously vet our healthcare professionals to ensure they meet the highest standards of medical practice. This ensures that you receive safe, reliable, and effective treatment tailored to your specific health needs.

Using yupMD is simple and user-friendly. After creating an account, you select the type of medical consultation you need—whether it's weight loss management, replacement therapy, or general medical care. You'll then complete a comprehensive online questionnaire related to your health concerns. Our team of licensed healthcare providers reviews your responses to create a personalized treatment plan. Services include prescription medications, ongoing support, and access to a range of healthcare products.

yupMD is an innovative online telemedicine platform that revolutionizes the way you access healthcare. By leveraging secure online questionnaires, we provide personalized medical consultations without the need for in-person visits or video calls. This means you can receive professional medical advice, prescriptions, and treatment plans from the comfort of your home. Our mission is to make healthcare accessible, convenient, and tailored to your unique needs.

Currently, yupMD services and shipping are available exclusively within the United States. We are actively working on expanding our reach to offer international shipping in the near future. Please stay tuned for updates, and feel free to subscribe to our newsletter for the latest information on service expansions and new offerings.

We offer both standard and expedited shipping options to meet your needs. Standard shipping typically takes 5–7 business days and is free for orders over a certain amount. Expedited shipping takes 2–3 business days for an additional fee. Shipping costs are calculated at checkout based on your selected option and location. All shipments are discreetly packaged to maintain your privacy and are handled by reputable carriers to ensure timely delivery.

Tracking your order is simple and transparent. Once your order has been processed and shipped, we will send you an email containing a tracking number and a link to the carrier's website. By clicking on this link or entering the tracking number on the carrier's site, you can monitor the real-time status of your delivery. This allows you to know exactly when to expect your medications or healthcare products, ensuring you're always informed.

Yes, if our licensed healthcare providers determine that prescription medications are appropriate for your condition, they can prescribe them directly through our platform. Your prescriptions can be conveniently shipped to your preferred address in discreet packaging or sent electronically to your chosen pharmacy. This eliminates the need for separate doctor visits and trips to the pharmacy, streamlining your healthcare experience.

Yes, safeguarding your personal health information is our top priority. yupMD employs state-of-the-art encryption technologies and complies with all HIPAA regulations to protect your data. Our secure platform ensures that only authorized healthcare professionals involved in your care can access your information. We are committed to maintaining the highest standards of privacy and security to give you peace of mind.

Our online medical consultation process is designed for convenience and effectiveness. After selecting the type of consultation you need, you'll complete a detailed online questionnaire that covers your symptoms, medical history, and health objectives. This questionnaire is securely transmitted to our team of licensed healthcare providers. They will thoroughly review your information to diagnose your condition and formulate a personalized treatment plan. You'll receive your treatment recommendations via your yupMD account, and any prescribed medications can be shipped directly to your door.

Yes, if our healthcare providers determine that prescription weight loss medications are appropriate and safe for you, they can be prescribed as part of your treatment plan. Medications are prescribed based on a thorough evaluation of your questionnaire responses and in accordance with medical guidelines. Prescribed medications can be delivered directly to your home, ensuring a seamless and convenient process.

Absolutely. yupMD specializes in providing personalized weight loss programs tailored to your unique health profile and goals. By completing our comprehensive weight loss questionnaire, you supply our healthcare providers with detailed information about your dietary habits, physical activity levels, medical history, and weight loss objectives. Using this information, we develop a customized plan that may include dietary recommendations, exercise regimens, and if appropriate, prescription weight loss medications.

Starting your weight loss journey with yupMD is simple and convenient. Log in to your account and select "Weight Loss Consultation" from our list of services. You'll be guided to complete an in-depth online questionnaire that assesses various aspects of your health and lifestyle. Once submitted, our licensed healthcare providers will review your responses and create a personalized weight loss plan. You'll receive detailed instructions and ongoing support through your yupMD account.

Purchasing products from yupMD is seamless. After your questionnaire has been reviewed and a personalized treatment plan has been provided, you'll have the option to purchase the recommended products directly through your account. Simply add the items to your cart and proceed to checkout. Your products will be shipped directly to your preferred address in discreet packaging, ensuring privacy and convenience.

yupMD offers a wide range of healthcare products, including FDA-approved prescription medications, over-the-counter remedies, and wellness supplements. These products are recommended by our licensed healthcare providers based on your specific health needs as determined through our online questionnaires. We aim to provide all the essentials you need for your treatment plan in one convenient place.

Compounded tirzepatide and compounded semaglutide are prescribed and made for individual patients in licensed US Pharmacies. Compounds are tested for potency, sterility, and purity but they do not have FDA pre-market approval due to their personalized nature, potentially varying in dosage, administration, and efficacy from commercial medications.

yupMD accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Our payment process is secure and encrypted to protect your financial information. We also accept payments through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for eligible services and products, providing you with flexible payment options.

Currently, yupMD does not accept health insurance for our consultations or prescription services. We strive to offer affordable pricing for all our services to make quality healthcare accessible without the complexities often associated with insurance. However, you may use HSA or FSA funds to cover eligible expenses, and we can provide detailed receipts should you wish to seek reimbursement from your insurance provider.